JOB SUMMARY:

As an Automotive Technician, you need to be experienced and aware of the latest automotive technologies, as well as being a persistent problem solver. This is your opportunity to get in on the ground floor of an amazing operation! As an Automotive Technician, you will perform work specified on maintenance and repair orders with efficiency and according to manufacture.

Job Description:

• Diagnosing and repairing vehicle automotive systems including engine, transmission, electrical, steering, suspension, braking, air conditioning, etc. to specification
• Oil changes and tire replacement /repair
• Providing labor and time estimates for additional automotive repairs
• Explaining mechanical diagnoses and required repairs in a non-technical manner to service advisors and customers
• Continuously learning new technical information and techniques in formal training sessions in order to stay up to date with rapidly changing technology
• Inspecting and testing vehicles and recording findings so that necessary repairs can be suggested
• Taking technical and certification courses to maintain and develop skills necessary to stay current with new automotive technologies.
• Cleaning, organizing, and maintaining all cleanliness standards in work, office, and customer areas

Job Requirements:

• Some experience necessary – all experience welcome!
• Must hold a valid driver’s license
• Should be team-oriented, flexible and focused on maintaining a high level of customer service
• Able to work in a fast-paced environment
• Certifications a plus!

This is not an all-inclusive list and subject to change In addition to any other responsibilities as deemed appropriate by Advance Auto Care without notice.

JOB SUMMARY:

Initiates automotive services and repairs by ascertaining performance problems and services requested; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer rapport and records

Job Description:

• Assess automotive problems and services by listening to customer’s description of symptoms; clarifying description of problems; conducting inspections; taking test drives; checking vehicle maintenance records; examining service schedules.
• Verifies warranty and service contract coverage by examining records and papers; explaining provisions and exclusions.
• Develops estimates by costing materials, supplies, and labor; calculating customer’s payment, including deductibles.
• Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database system.
• Maintains customer rapport by explaining estimates and expected return of vehicle; obtaining customer’s approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns; arranging towing and temporary transportation.
• Advise customers about necessary service for routine maintenance.
• Help identify a mechanical problem by questioning the customer or doing a visual inspection or road test.
• Confer with customers about inspection results, recommend corrective procedures, and prepare work order for needed repairs.
• Prepare a repair order showing time, cost, and labor estimates for service.
• Write a brief description of the problem on the repair order to help the mechanic locate the problem
• Explain the work performed and the charges to the customer.
• Cleaning/organizing and maintaining all cleanliness standards in work, office and customer areas
• Handle customer complaints.

Job Requirements:

• Some experience necessary – all experience welcome!
• Must hold a valid driver’s license
• Should be team oriented, flexible and focused on maintaining a high level of customer service
• Able to work in a fast-paced environment
• Certifications a plus!
• Strong Written and Verbal communication skill a must!
• Strong Customer service focus

This is not an all inclusive list and subject to change In addition to any other responsibilities as deemed appropriate by the Advance Auto Care without notice.

JOB SUMMARY:

The Tire Technician is a positive, energetic, eager-to-learn team player that provides 100% customer satisfaction. This position is an entry-level position that provides you with the knowledge and skills you need to build a promising career in the tire and automotive service industry. All Tire Technician Trainees will receive one-on-one training to learn duties, processes and responsibilities of the Tire Technician position.

Duties and Responsibilities:

• All job duties will be developed and learned under supervision.
• Continuous thinking and sharing of ideas to improve Advance Auto Care.
• Gather and document vehicle information including: VIN#, mileage, license plate #, and any visible damage
• Cover vehicle with protective materials before service
• Drive customer vehicles into shop
• Lift vehicle onto hoists safely
• Inspect vehicles for possible worn parts and tires
• Dismount and mount tires
• Clean hubs and wheels for corrosion
• Repair tires
• Balance tires
• Torque lugnuts to correct specifications
• Resetting Tire Pressure Sensors
• Clean shop, showroom, restrooms, and waiting room
• Take out trash
• Follow Advance Auto’s safety policies
• Keep all tire equipment clean and in working order after each use
• Other duties as assigned by General Manager or Lead Technician

Minimum Qualifications:

Basic Qualifications

• 18 years of age
• Valid Driver’s License
• Ability to communicate clearly and professionally with co-workers and management
• Ability to read and write English
• Represents one’s self and Advance Auto Care in a clean professional manner
• Demonstrates a commitment of high quality service to internal and external customers

Education Requirements

• High School Diploma/GED

Physical Requirements

• Must be able to stand for long periods of time
• Must be able to frequently lift over 75 pounds
• Requires motion entailing bending, twisting, pushing, pulling, stretching and continuous bilateral use of fingers and wrists.

Preferred Qualifications:

• Automotive background is a plus.

Working Conditions:

Varying work hours, Mon-Sat, early mornings and late nights, some overtime may be required. Workshop environment, with heavy physical requirements: long periods of standing on your feet, lifting up to 75 pounds to chest level, bending, twisting, grabbing, and reaching.

This is not an all inclusive list and subject to change In addition to any other responsibilities as deemed appropriate by Advance Auto Care without notice.